Last week I shared some startling statistics on how poor customer service can crush all your entrepreneurial hopes, dreams and good intentions—quickly. It was also pointed out how customer service is a sales and marketing function, not a maintenance department. Now let’s help you level-up your customer service—maybe even to level WOW.
The Business Survey
Key Events and Dates
- Ted Clarke
Management Consultant & Former CEO
THE BEER STORE"If Marketing and Sales results are a nagging issue, Jim's strategic approach and market driven solutions are a way to get pointed in the right direction. The devil is in the details – and his templated system simplifies getting there."
- Chris Ridabock, SIOR
DTZ National Group"When you work with Jim as I have over many years, it becomes evident very early in the process that his corporate and entrepreneurial skills are transferred to the benefit of your team. His focus on delivering high value solutions can benefit small and large companies alike."
- Jean Szkotnicki
Ontario Equine Centre
Canadian Animal Health Institute"The key ingredients for our planning process included – group facilitation, financial modelling, writing and editing. Jim's ability to lead us through the planning elements smoothly and critically resulted in a high quality Strategic Business Plan we were able to use as the center piece for our Pan-American Games Presentation."